We offer a wide range of training and development services but, more importantly, we offer a tailor made service that is specific to the organisation requesting it. We have found that our knowledge and experience is best utilised when it combines with an understanding of the specific needs of the organisation.
To achieve this standard requires time, energy and commitment from both the CCI & Associates team and the organisation. It is vital to the standards set and maintained by us that we meet and discuss all the issues facing the organisation, so that we can ask any pertinent questions of the appropriate people from the very outset of the project. If the answers that are needed are not immediately available, we work with the organisation to ascertain them.
For example, one of our clients felt they needed a training programme to deal with issues of stress. We met with them, spending most of the first meeting going through the issues that had caused them to believe that stress was the issue they were actually dealing with, but on further investigation of the issues that had arisen we helped them ascertain that, in actuality, the need was for positive absence management. From this shared discovery, we were able to design and develop a specific training and development programme that enabled their managers to achieve a higher level of understanding of their role and responsibility in relation to absence management. In addition, we also added into our programme design the opportunity to test out the newly learned skills with our acting team so that participants could receive feedback on their performance, which then enabled the organisation’s more senior managers to performance manage this aspect of their colleagues work more effectively.
We believe that any cultural change within an organisation requires time to ‘bed’ in, and it also requires the support of all levels of the organisation. For this organisation, it was a cultural change to ‘manage absence’ positively. Previously the ‘Return to Work’ discussion centred on the fact that the majority of line managers were pleased their colleagues were back to work and the whole discussion was treated as a tick box exercise. As a consequence, many individuals had come to the conclusion that sick days were viewed almost as an entitlement. Clearly this behaviour was not beneficial to the organisation, the team or the individuals involved, and we were pleased to be able to support this element of cultural change.
In essence, we design and develop a range of training and development opportunities that are all aimed at enabling organisations to put their employees through a process that is geared towards challenging their knowledge, building on their existing experiences and then examining their skills development in a supportive, learning oriented environment with an outcome that ensures that behaviour back in the workplace can be appropriately performance managed.
The use of professional CCI & Associates developed actors provides an additional element that brings a level of realism to our training and development events that programme participants have consistently found invaluable, and which organisations always comment favourably upon.